What he means is, when you type in the ticker choose Directed instead of Smart in the dropdown option. Then choose an exchange, but you won't get all the data.
when you enter ticket symbol in chart, there is (Smart) or (Directed). If you chose Directed, you will see the chart but it will only show you the data from the stock exchange that you chose only. To know which exchange to chose, when you type the ticker on the chart and click enter, next to the name of the company it will show the stock exchange. So when you chose Directed, use the exchange that the stock is listed on to see the most data
Interesting also, that it seems to be a global problem, as you guys most likely sit in the US, me in Switzerland