I honestly do not think cybertrader is usable for me anymore except for my ira. I have been trying to remain objective but... I too suffered a complete disconnect today after the fed, and had to log out and back on. I can not remember CT ever doing this, slow yes, but booted out, no. It is not a matter of any new features, if there are, I can not find any. But countless CT goodies are gone, and the whole experience feels more like an old web based system than CT. My opinion is that the design mission here was clearly to obtain more profit for schwab with absolutely no regard for the active trader. I bet any day we will start seeing TV adds touting the new schwab trading experience just like the professionals have used for years. Worse, the guy next door will switch from etrade and love it.
Where is everyone going? I'm still looking for a reliable broker with an excellent platform coupled with excellent support. One that is oriented toward building a business based upon providing excellent service. Right now I am experimenting with Fidelity. It is OK but I am not that enthused about the platform. Rich
I'm struggling to keep from saying I told you all so since last April. Maybe if more of you spoke up when the integration was first announced, CT would still be around. Enjoy your SS Pro experience.
Anyone else having trouble sorting out their DTBP? Mine is way off today. Is it possible they reduce it until funds clear for a sale? And why is it that all the account windows give erroneous or totally unuseable info? I guess the Live Help function is useless now too. Waiting.......
Over 20 minutes on Live Help to sort out a simple matter and still not resolved. I guess we know that they didn't keep the CT customer srvice reps.
Your just going to have too go somewhere else. I am looking at this whole thing and I am just baffled on how SSPRO cannot even have the simplest things that even the very bottom teer brokers have. This is just flat out shameful. I am already in the process of transfering my remaining funds out of this nightmare.
AAA...if you have your money swept into their money market account...the amount swept is witheld from your DTBP. So if you want to utilize a full 4X your balance...you have to change your account so it is held in Schwab One Interest account which earns you a pittance (maybe 1%). Just another reason to leave Schwab.
How's this: As a former Cyber Trader customer, I am very disappointed with the SS Pro platform. It totally froze and was unuseable for most of yesterday afternoon after the Fed announcement. No matter how many features the platform eventually has, if it isn't rock solid reliable and stable, it is unuseable for active traders like myself. Many of the specific features that made Cyber so user friendly and intuitive have been lost. The following enhancements are so obvious I can't believe they weren't included: 1. Ability to short through ECNs. As it is SS Pro is not even a true direct access platform. 2. Access to full pre and post market sessions without restrictions. 3. Ability to set a default hidden order size, ie send an order for 100 shares but display 100 only. To be useable it has to be settable as a default, since you don't have time in the heat of trading to go through additional boxes. 4. Reduce the size of the trading window by eliminating or relocating the spec order box. The SS Pro windows are one line taller than those on Cyber, which eats up a lot of screen real estate. 5. My trading windows are showing only my position, ie L:500, but not the average entry price as Cyber did. This is very useful info to have in front of you. 6. Cyber displayed the number of shares shortable, which was very useful. 7. The balance bar is almost totally useless. The account net worth number doesn't update, there is no window for closed P & L and the Day Trade BP number is incorrect, since it apparently doesn't factor in MM balances. Really an embarrassing mess IMO. 8. The Account Detail window needs some work. Again, the Day trade BP is incorrect. The order status tab is not nearly as easy to read as the one from Cyber. Plus, it retains orders from prior days, which is very confusing. The positions tab likewise displays positions which have been sold. In Cyber, the window defaulted to the order status tab when a new order was entered, which was very useful and a good way to guard against accidental or "fat finger" mistakes. 9. The Buy and Sell keys' positions are reversed from where they were in Cyber. I know that this is causing a lot of trouble for former Cyber users. 10. Although not an enhancement, I have to say that Cyber was known for excellent customer service. Apparently this is not a priority for Schwab. I have heard numerous horror stories of long waits, customer service reps who couldn't answer questions, etc. I had the experience of being on Live Help for over 20 minutes trying to get a simple question about my BP resolved. Finally I gave up in frustration, as the rep seemed to know less than I did about the issue and he disappeared for long periods between responses. Totally unacceptable and very different from the Cyber experience. These are not really enhancements but rather are items needed to make SS Pro useable for day traders and other active traders. As it is, SS Pro is not a direct access platform and is woefully short of replacing Cyber. ***************************************** Maybe if everyone copied and sent this to them, we might get their attention.
Is that the way it works? They sent out a message this morning saying the "actual" DTBP is the sum of what they say it is plus 4 times your mm balance. So who knows? They put up one number on the s/w then say use somethng else. What a joke.