Why does IBKR still have a 30-60 minute wait time to speak to a CSR?

I've been on hold for almost a hour, to date the longest any of my $0 Commission brokers took was a little over twenty minutes.

 

Because they have a UUUGE number of clients and are probably understaffed?

 

Maybe someone can help me here? I saw there is one put I forgot to sell. Stupid me I should have looked. Will they exercise it or let it expire since it was $.15 in the money?

 

Still on hold, I forgot their Elite number that popped up on my messages a month ago.

 

Sounds like it depends upon how much free margin is available in your account.
https://ibkr.info/article/1767

 

Maybe it's like being on hold with Spectrum...

 

There is plenty of buying power, stock is tanking so I would like to know if I am short it. This is unbelievable. One hour and thirty minutes on hold, they still have not picked up the call.

 

Happened to me couple times that they never picked up the phone after market hours. They may be going home when the market closes... (?)

 

I called at 4:05 EST, its 5:37 EST without any pickup! All I want to know is if I am short or the option $.15 in the money got deleted?

 

Did you try their live chat room?
Website says 8 PM on fridays in the U.S. for phone calls.