I have to admit, Vivaldi's Four Seasons was very soothing during my 15 minutes left on hold waiting for a live person! I am going to suggest they add a "Music Macros" that plays soothing music when I have a losing position.
"We apologize for the wait, your call is very important to us, your call will be answered................zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz by the weekend maybe?" Still holding...........................................
someone actually posted about this on the TS support forum, asking them to branch out in their taste. I recommended they play satie, steve reich, or kraftwerk. (not that i ever call them for anything)
I can just see it - they'll have to reconfigure thier telephone answering directory- Press "1" if you'd like to hear Van Halen Press "2" if you'd like to hear Stevie Ray Vauhgn Press "3" if you'd rather hear the rest of the tune before we answer.