Unofficial TWS bug thread

Discussion in 'Retail Brokers' started by TWS_Beta_Tester, Apr 7, 2009.

  1. Bob111

    Bob111

    note that the chart is displaying trades at 15:10
    while last in file below is 14:36
    also note that at least high is not updating either(there is trades on the charts that are above 4.40)

    go figure. and that's how we (retail) trade in 21 century. :)
     
    #221     Jul 9, 2013
  2. After my orders are filled, the filled order line does not disappear.

    It just stays there.

    I now have a bunch of lines on the main workstation screen made up of already filled orders.
     
    #222     Jul 11, 2013
  3. dst

    dst Interactive Brokers

    There is a config in TWS that controls whether order disappear or not (go to Global Configuration - Orders - see Completed Orders Settings); I assume you did not mess around with them; I encourage you to report this problem to our technical assistance team http://interactivebrokers.com/en/index.php?f=1560 , please PM me if this will not get properly handled in next few days.

    Thank you.
     
    #223     Jul 11, 2013
  4. Bob111

    Bob111

    another day another ticker with frozen quotes. i have no idea what cause this,but from time to time on random tickers data just stops updating. everything except bid and ask and sizes on them. charts are fine.no data via API either.
     
    #224     Jul 11, 2013
  5. dst

    dst Interactive Brokers

    I will talk to you offline about this.
     
    #225     Jul 11, 2013
  6. Bob111

    Bob111

    i wish i can help you solve the problem,but i can't find the cause or how to replicate it. use to be worse,but you did fixed something.
    anyone else having it? if not-then just leave it. i can probably deal with couple tickers a day. :)
     
    #226     Jul 11, 2013
  7. dst

    dst Interactive Brokers

    Regarding scanner layout/template issues brought up earlier - currently posted beta 940.1n have a fix for a problem when some scanner columns disappear on scanner type change; we also improved the way scanner templates are saved (templates now includes column description, so when you load template you'll see the columns you were looking at originally).

    Please PM me if you come across any other scanner column/layout related issue. Thank you.
     
    #227     Jul 11, 2013
  8. dst

    dst Interactive Brokers

    FYI, currently market data is switching only for "related" symbols; we have reviewed this feature and fine-tuned the definition of "related" - it use to be driven by the exchanges the ticker is pulled on, and is switching to; now (staring 9401o beta) it is driven by same set of required subscriptions needed to see missing market data; I think this better reflects the use case/need for this feature.
     
    #228     Jul 15, 2013
  9. Bob111

    Bob111

    ----Mr *****
    Exceeding your expectations across all aspects of what your broker can do for you at a reasonable cost is our principal commitment at Interactive Brokers.

    To that end, we are proud to introduce the "Total Trading Experience" initiative, a program that will drive improvements to our trading platforms, customer service, and policies directly from your feedback.

    In the next few days, you will receive an invitation to tell us how we are doing, and how we can serve you better. Your voice will be heard and acted upon at all levels of the company - from software developers and customer service reps, up through the executive team.

    I would like to ask you to take this opportunity to provide both kudos and criticism, as we push to improve both as your broker of choice, and as the broker that you confidently recommend to friends and colleagues.

    Please keep an eye out for your invitation, and thank you in advance for your input.

    Sincerely,
    Thomas Peterffy
    Chairman & CEO
    Interactive Brokers Group---


    what it's all about? :confused:

    Mr Petterfly-can you give me a horse as a gift for my efforts and time i already spend to improve your TWS?
    [​IMG]
     
    #229     Jul 15, 2013
  10. Bob111

    Bob111

    maybe Mr Peterffy can explain me a logic of how IB is routing my orders and how they come up with their own limitations and what they are showing to their customers.

    here is an example. screenshot files are attached in order they made.
    playing with corporate bonds.
    when i tried to place an order to close bonds that i already own , i got following message.
    i'm not 'borrowing' anything or selling short.i'm placing order to sell bonds i already OWN
     
    #230     Jul 16, 2013