Entitled to? This dude was entitled to nothing. He was ordered off the plane and chose to be dragged like a sack of potatoes. The only thing he was entitled to was whatever accommodations were required for his time/trouble due to the rules of overbooking. You make it sound like they slipped up behind the dude and blackjacked him. No, the reason they can do that is because of rules regarding overbooking. Granted, invoking overbooking for the sake of transporting additional crew members was stupid.
Unlike this man, I do what I'm told to by authority. If I feel like I was wronged, I can sue later. An airplane seat is not worth getting into a physical confrontation. Also, according to the U.S. Dept of Transportation's fly rules, he was NOT entitled to what he was protecting. This is what's wrong with people. They think they are entitled to things they are not entitled to.
34 United CEO’s letter: ‘I promise you we will do better’ AP Photo/Richard Drew/File In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz delivers remarks in New York, during a presentation of the carrier’s new Polaris service, a new business class product that will become available on trans-Atlantic flights. Munoz said in a note to employees Tuesday, April 11, 2017, that he continues to be disturbed by the incident Sunday night in Chicago, where a passenger was forcibly removed from a United Express flight. Munoz said he was committed to “fix what’s broken so this never happens again.” ByTHE ASSOCIATED PRESS| PUBLISHED:April 11, 2017 at 12:51 pm| UPDATED:April 11, 2017 at 3:14 pm CHICAGO — Oscar Munoz, CEO of United Airlines’ parent company, sent employees a letter Tuesday that was more contrite than his statement a day earlier about a passenger being dragged from a plane at Chicago’s O’Hare International Airport. Here is the text of the latest letter: Dear Team, The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th. I promise you we will do better. Sincerely, Oscar
Congratulations!! You have all been good sheep. Now come line up for the slaughterhouse, single-file now!! You do as you are told! Don't make me drag you like "a sack of potatoes". LOL I maybe dragged out and beaten by ironfists, but I dared to stand up for what I am entitled to, my rights. Rights that they can deny me for all they want, but the rights I know I should have, rights to live free of physical endangerment, freedom of mobility, freedom of personal property. If those rights are guaranteed to me by the government, I should definitely be able to enjoy them when receiving a service from a corporation. But those are beyond comprehension for you sheep. Continue to obey authorities and one day when you wake up, everything that you have will be all gone.
Too little, too late. You never realized all your policies were pieces of crap before? Nobody has ever brought them to your attention before to tell you they were nothing but crap? Oh of course not, when you have sheep like @Pekelo, @Vertex and @peilthetraveler that always obeyed "authorities" and took it in the ass obediently, how could you realize anything is wrong? Well you want to review your crew movement, policies for incentivizing volunteers in these situations, how you handle oversold situations and an examination of how you partner with airport authorities and local law enforcement? Here is what all you need to do: Crew movement: They should ONLY be allowed to hitch a free ride when there is enough seats to accommodate them on a flight. NO PAYING passengers should be bumped off so the staff can get to their place of work on time. If no plane rides are available, they should arrange for their own transportation and then get reimbursed for the expenses later by the company. Getting to work on time is a basic responsibility of any employees in any company. No company revenue-generating resourced should be sacrificed just to help employees to get to work on time. Policies for incentivizing volunteers: User REAL American dollars instead of travelling vouchers or the worthless pathetic United Airline dollars. You are going to use it anyway when there is no volunteers, so why not cut to the chase and offer REAL incentives instead of wasting everybody's time? How to handle oversold situations: There should NEVER be any overbooking on any flights. There should only ONE ticket sold for EACH seat!! There are airline companies that do not overbook and they are doing LOT better than United Airlines in terms of revenue generation so it just proves that overbooking is absolutely not needed as does not contribute to generating any additional revenue. It is a despicable practice that tramples customer rights on every front. But of course knowing you are United Airlines that have neither vision nor heart, the practice of overbooking will be continued of course. Then passengers should be denied BEFORE boarding when the limit of available seats are reached on a first-come-first-serve basis. There should NEVER be any denial of boarding for any passengers that are already seated on the plane. Lastly, examination of how to partner with airport authorities and local law enforcement: Absolutely restrict the amount of force that can be used by the airport authorities and local law enforcement in the enforcement of removal of passengers unless it is in a life or safety-endangering situation. Just refusing to give up a seat that they have paid for should NOT be considered a life or safety-endangering situation. There, I just saved you million of dollars in reviewing your autocratic policy by using common sense. And lastly, where is the personal and on behalf of the company apology specifically to Dr. David Dao himself??!!! He's the victim of your brutality, remember??!! Have fun waiting for a lawsuit!
I heard the company has now had a new slogan: 「If we cannot beat our competitors, we beat our customers. 」
Well they will be taking a beating by this lawyer who the doctor has just hired along with his existing family attorney: Thomas A. Demetrio http://www.chicagobusiness.com/arti...united-passenger-lawyers-up-with-tom-demetrio And here is the biography of Mr. Demetrio. http://www.corboydemetrio.com/attorneys-thomas-demetrio.html Get your checkbooks ready IF you are still standing after the trial, United!! And hopefully after this trial, there will be no more overbooking for all of us not just in United States but in Canada, Australia and all around the world!
How much $ if UAL simply chartered a small plane for the 4 staff this time? $50,000? Because the maximum compensation would be about $6,000 (=$1,500x4), plus other opportunity costs to cover other potential losses such as goodwill, convenience, time, legal, managerial, administrative, paperwork, appointing PR firm, etc. etc. Say another $40,000 based on $10,000 on average per customer. The logistics of effectively transferring 4 staff should have been pro-actively planned by at least 24 to 48 hours in advance. Looks like the CEO this time performed poorly, showing lack of knowledge and judgment. Knowing immediately that one of the law enforcement staff has been temporarily asked on leave. The rest from now on should be quite straightforward, imo.
Which would be fine, if tickets were 100% nonrefundable. But if the airlines adopted that policy, there would be stories in the media about Grandma Jones who couldn't make her flight because of a medical issue, and now she's out $500, what an injustice!!