I had the most dissappoointing IB Customer Service experience of my entire investing/trading career this morning. I called requesting the name of the person in charge of trading policies in hopes of discussing IB's policy of requiring settlement of any IRA (cash account) transaction before another transaction is initiated. The operator did not initially identify himself, but when asked at the begginning of the call, he said his name was Joe. I asked Joe who @ IB was responsible for Trading Policies and he spent a good bit of time giving me a non answer by saying he did not know who set trading policies. After confiming the non-answer I asked to speak with his supervisor in hopes the supervisor could advise, but Joe told me I had to send an email in. When I pressed for the supervisor, Joe became very defensive and raised his voice telling me to "send the email". A few more intense exchanges and Joe made the final statement "Send the Email and Live with it!" and hung up. Poor Joe must be under strict orders not to reveal the identity of anyone in the firm (and probably including his own as he refused to give me his full name) IB is obviously the Costco of brokers and intends to compete on price/performance and not on overall value to anyone other than the most independent of traders and personalities. This is not a bad thing, but if I had know 2 months ago before I brought my Investment Advisor accounts to IB in order to reduce operating costs to my customers.... So I guess you live with it or move on.