I used Trader's Accountant for the first time for 2006 returns. As I filed an extension, the tax due was October 15, Monday. I submitted all my paperwork to them over a month ago, and repeatedly followed up with them re the status. They finally contacted me by email on October 13, Friday around 5:30pm with some questions. They insisted that they would not file returns electronically and said they would fedex hard copies of returns on Sat afternoon to have them delivered to me on Monday. As I found out that they actually did not send the fedex package (the assistant emailed me with a tracking number, but the CPA did not bother to let me know that they failed to meet the fedex dead line nor their alternative plans.) , I emailed Sat afternoon re the status, but they ignored my emails until finally a soft copy of returns was emailed to me around 11:30pm on Sunday night. All the originals W-2 forms and other originals were still with them on Monday, and I did not know until Sunday night when and how I was going to get my returns, I was extremely frustrated. On October 15, I had to go to Kinko to print everything out and make photocopy of W-2 forms, etc. (cost me $40), as the originals were still with Traders Accounting. During the whole time, they did not pick up any of my calls nor returned my calls. They pretty much ignored all my questions, until they finished the returns, which was extremely frustrating, as I was not sure whether they will finish my returns on time. At one point, they said that they could not access to my Cybertrader's account and that they will file returns without the info., and will file amendments afterwards. Today, I just received an email from their accounting dept. that they charged an additional fee to my credit card, which resulted a double amount of their original estimate. As far as I know, there was no surprise that would trigger additional costs. Can someone give me an input? I don't think it's fair that after all what I had to go through, they have charged additional fee. I was required to make an advance payment of $500, and they charged another $400. Their estimate was around $400. Thanks.