Called customer service for help with the problems, was put on hold and transferred without anyone telling me then when I got order problems, the guy put me on hold without telling me to answer his cell phone which I heard ringing in the background! Still no help!
***IB tip*** start submitting 10,000:1 (submitted:executed) ratio orders via API - IB will be calling YOU! JK. on a more serious note: try Chat - works for me