Trading Technologies cancelled my order--what would Rick Lane say?

You're right, of course. Ethics are vital and a company's ethical culture, or lack thereof, becomes flagrantly evident in the aftermath of a screw-up such as this.

 

That is correct.

That, too, is correct.

 

Basically that's the way it was, unfortunately.

 

I see that more clearly now. I believed the 'reliability' hype. But my experience has been the antithesis of that, culminating in this latest fiasco.