There's more to owning/running a business than the paperwork associated with it. Having pride in what you created for your customers/clients. It would be hard to look the other way, if my business caused a unwanted result for a client, irrespective of what was signed. Its more than about money. How can anyone sling 100 lots or more if confidence is lacking. The last thing you need to think of is whether the tools your using will work properly during critical moments while focusing on your methodology.
You have a good point. but at the same time, customers need to understand that they are taking RISK of all types when investing/trading in the markets-- its just not market risk. surf
Yeah, I fully agree. Just sucks he missed out on profiting from his plan. TT is excellent tech, just unfortunate it happened. Hopefully both parties can come to a resolution between themselves.
This was an interesting case. We'd like all the details, but if you can't maybe you could just let us know if it was satisfactorily resolved.
I am sorry to say this matter was not resolved satisfactorily. I have been trading futures using a variety of platforms since they were invented. And I've suffered my share of platform glitches. Various firms handled them differently. Some a lot better than others. When I had to eat those losses I did so without complaining on a public site. However, this one was very different. This Trading Technologies program flaw was so egregious as to warrant full frontal exposure on Elite Trader to inform and benefit this fine trading community. I did not make this trade, TT did. My orders were confirmed resting at the exchange for days. And they were pulled from the exchange without authorization from me by TT resulting in a $13,500 loss. And TT refused to make it right only because they don't have to. It's a matter of record at TT that there were a number of other TT platform trading issues that I reported prior to this one that also cost me. On every one TT stated they fixed the issue even though that sometimes proved not to be the case repeatedly. On every one, even the ones that they claimed were fixed but were not, I just ate the losses and moved on. But I have been trading for decades and I have never had any other platform reach into my resting orders at the exchange and pull them. And there was nothing that I could have done to avoid this. Sure I'm angry. I'm angry about the uninformed response from customer service. I'm angry about the TT policy to not make things right even in extreme cases. I'm angry that I can't trust that the orders I place on the exchange will stay there. And I'm angry with myself for believing, even for a moment, the TT site that says: "We make the tools that the world’s premier traders trust to maintain their edge. Because they need speed, reliability and customization. And we deliver." And now you know.
I would expect some kind of monetary compensation (platform fees waived for a year) here given that the platform did indeed remove orders that were already submitted on a trade that was specifically setup for this situation. At a minimum I'd be pissed off.
Don't let this issue effect your trading, disturbing the Zen, it could spiral into much more monetary cost.