Hi, I first encountered a black screen on one of TT web Windows today. I killed TT through Task Manger. Prices were ticking real slow. I restarted my machine thinking it might help. Everything on TT still ran like a snail. You could see prices moving really slow. I logged a ticket with TT support. Guess what... They told me their system was missing a few heartbeats to my system. I suspected a network issue, I requested for their server IPs so I could perform a traceroute. They didn't give it to and told me to run a wirecapture and perform the troubleshooting myself. The support guys were saying that there is nothing wrong on their end and requested for me to check with my ISP. Look, TT crashed, everything else on my system was still running. Can't the TT support guys check my system remotely? Is there any escalation channel for TT? Anyone able to advise? Or am I pretty much screwed now?
Yes, thank you @Baron. @dextor, I understand members of the TT support team have reached out to you again and are working on your solution. Best regards- Patrick
Thank you @Baron ! Happy to see the founder of this forum so proactive. @patrickrooney , yes they reached out to me. Thank you. Fingers crossed.