I have an account with TradeStation since 2004. I do all my research using this account. Since last year the account was "watched" everyday and sometimes on weekends. In the beginning every time the "eye" came in it caused my system to crash and I had to reboot my computer. Later they fixed that bug but left a crucial clue that I know exactly when the "eye" comes in and when it leaves. I have hard evidence to prove my allegation. What are my options to resolve this issue?