how is the ES data today at tradestation after the server upgrade (?) at the weekend? also is their nasdaq stock feed reliable at the mo? I am thinking about opening an account with them. thanx
there was no upgrade, it got delayed another week. i would hold off a week and take the temperature on this thread next mon-wed
Nasdaq feed was running slow this morning, and many of the indices were bad all day. Not a single announcement or notification.
Funster: Have you read some of the other posts? If I saw all the problems these folks have had to deal with, I would not be eager to start an account right now. In addition, except for an email reply from Ms. Perez, I have not heard any follow-up comment about the problems. As I wrote in my comments to others, I think this organization is very complacent, and they have good reason to be. I have contacted several good programmers, and looked into what it takes to offer a real alternative. It takes alot of resources to do this, and they know it. They (tradestation, signal, etc) figure that human nature being what it is, we will eventually just forget about it, take the easier path and just go on with our current data providers. I guarantee you, they are saying, "no problem, after all, where else are they going to go?" I used to have an account with Man Financial in Chicago. Phoned in my trades, and once you had thier system down, it was bulletproof. They also offer several electronic platforms, and you can negotiate fees. Now you are going to pay more for transactions, but I was always able to get a human being on the other end of the phone, day or night. In my opinion you have to have some confidence that your platform will function without going down in the middle of a trade. Unless you have some time constraints, I would take your time, and look carefully into the subject. Regards, Steve46
Yeah, Jannette was really nice. She gave a call this morning and suggested that I erased the cache directory, because they think the cache was corrupted and that's why I didn't get historical data to plot correctly on the charts. Well, I did that, but the problem still persist. After deleting, I opened the 2001 Dow chart and my cpu went back up to 100% usage. It was scary because I was in a few positions and my computer froze. I didn't know where I was. I had to get task manager to pop up which took another 2mins. Then kill the process which took another 30sec. Luckily, I didn't get killed in my positions. But, I must admit at least TS was making an honest effort at customer service. I can't blame them for that. They just need to fix the memory leak or whatever it is that's bogging down the software. Keep up the work TS. I just hope you guys find a solution soon. misctrader
New to TS here and immediately having problems...slow quotes. The newest wrinkle though is that it takes about 15-20 min. to boot up in the morning...it booted fine for a couple of weeks...no new charts etc. on the workstation. Support wasn't any help. Anybody else experience this or have any ideas about a fix. I've deleted the cache folder a couple of times but it didn't make any difference. Thanks
Deleting the cache is the new catchall phrase to get you off their back when in fact they have no clue what's going on. That's the extent of their knowledge - reboot your system, download the software again, or delete the cache - because most of the TradeStation folks are too lazy or too stupid to figure out the real problem. Why do users always have to delete the cache? Is the cache broken or not? If so, then why hasn't it been fixed? For weeks, many users were bitching about the excessive CPU usage, and the standard response was check the system requirements. Well today, they post a message saying that if your system clock was behind, then this would cause the program to spike the CPU utilization. Again, blame the user first and then figure out that it really is a platform bug after all. Is there anyone out there who wants our fucking business?
I find with any support, it all depends who you get. The support people stick with me until it is fixed at TS. No problems at all with them. Sometimes the futures data is late, but that should get better this weekend with the new feeds. I never had a single problem when I trade stocks. I had some horrendous problems once and it was all fixed so simply. My computer clock was set wrong! For reasons unknown to me it was on the wrong day! Took us a half an hour to find, and the person on the phone was really nice about it.
I used to be a support person (not proud of that), and in my posts to the support forum with EL and software questions I find that on the harder questions, they don't go the extra mile (with exceptions). Several times I've waited 24 hours for a half-ass response that drags my question out for days. It's almost like they're hoping you'll just give up when you post a tough question. In the beginning I was pleasantly surprised that they have an EL forum at all, but the service is not sterling. ..this isn't unique to TS unfortunately.
I call on the phone.....email is useless pretty much for support. And if they can't help me, I ask for who they think might be able to.......maybe people are nice to me because I am a woman? As far as Easy Language....the help that costs $150 an hour is top notch....but the free stuff probably would not be as it is done by other posters to TradeStation World I thought?