They're not in the brokerage review section, so I thought I'd vent my frustration here. I honestly don't know how this firm stays in business. For the longest time I had a problem where if you had the software running for a couple of hours, it would freeze and you would have to close it and then restart it. That's bad enough, but it would take literally a couple of minutes for it to shut down, then even more time to restart it. It was probably a good 5 minutes to restart this thing. I'm not exaggerating. For a while I had a problem with my backup computer, and I couldn't run Tracktrade on it, so I assumed this was caused by something on my main computer. I reformatted the hard drive on my main computer, then fixed the problem on my second computer, and the software freezes on both. You can tell if the software is frozen, because there will be an hourglass instead of your mouse pointer if you place the pointer anywhere in the program workspace. I called TT about the problem, and I was told that other customers complained because they were getting the hourglass as well. He didn't know whether their software was freezing like mine was, but I assume that to be the case. I can't imagine anyone complaining just because an hourglass showed up, as long as the software was running ok. Anyway, he told me to call back when the problem was actually occurring, and we could get a better handle on what was happening at that point. So a few minutes later my software was frozen, I called back and talked to the same guy I had just talked to, and I can't remember what he said, but he didn't offer any help like he promised. Also, the 'smart' order routing would always send an order to the trac ecn, which is just about worthless. Even if there was an ecn or MM at the price you specified. The order would just sit there, and cross or lock the market until you canceled. I think the only traders with access to this ecn are traders who use Tracktrade or Mytrack. The guy said there was a way to disable trac, but I couldn't find anything. Even if I could, I'd still have unreliable software. Oh, and I called up yesterday to close my account and request a wire for all my available funds. They gave me a # to fax it to, which I did, and I called to confirm today and they don't have my fax.