This week i signed up for an account at TD Ameritrade. I downloaded their thinkorswim plattform and installed it. First it searches for updates and then there is a green rectangle indicating, i suppose, that the update is finished. Unfortunately the program freezes there. Its just the windows circle indicating its loading but nothing happens. I have tried everything i know of. 1. I download from this site https://mediaserver.thinkorswim.com/installer/install.html 2. I have tried both versions and have tried to reinstall them. 3. I have deleted the usergui folder. 4. I have turned off my antivirus program. Avast antivirus. 5. I have turned off my firewall. Inside Avast. 6. I have tried starting the program in troubleshooting mode. Etc Nothing works. I have a windows 10 computer. Im at home so there shouldnt be any network issue that i have not already tried i think... I have never had this problem with any other software. Has anyone else had this problem and been able to solve it? Or is there a computer savvy person out there who can help me?