I sent you a PM. I just talked to a customer service representative on phone and he told me to update the ticket with my account number (which I had already provided) and contact the UK office during UK hours to see if they could help. Thank you.
I received my antiquated statements from IB today free of charge. It was a bumpy road, but I realize it was an unusual request. Regardless, I'm happy, so maybe @Baron should remove the "Terrible" part from the header on the thread topic. LOL.