I've had an account with Terra Nova since early 2000 and their service is completely useless nowadays. At any one point, their order server, trader server, their L2 display or their charts won't function properly. They don't usually inform users of a problem until it's already existed for 20-25 minutes and their alerts usually look like this: "Charts not loading, no ETA on return." And recently, sometimes it takes 30-60 seconds for an order to go live, or to change or cancel an order, if I'm able to change an order or cancel it at all. My quotes frequently go haywire, with the inside big higher than the inside offer and I frequently get filled when Iâm nowhere near the inside quote. This problem just gets worse during high volume periods or when there's a frantic selloff or rally and I can't get into or out of a position. I trade mainly the SPY, DIA and a select group of semi-conductors. My trading screen is very slimmed-down, a few charts, a L2 window and a Market Minder with only a few stocks and indices in it. I've used the same layout for a long time, Iâve been at the same address with the same type of Internet connection since mid-November 2002 and I haven't changed anything, so what is causing these new problems? Their explanation for my delays and for my orders not being changeable or cancelable are always the same, a connection problem on my end. Iâm looking around right now for a new broker and Tradestation appears to be getting good reviews. Iâll contact them and also a few traders on RealMoney.com to see what brokerage theyâre using. Itâs pretty sad to see a good broker go downhill like this.