I was wondering if someone with computer background can tell me if this is possible. I haven't received any reponse from my broker to my e-mails for 2 weeks, and when I complained, I was told that they actually responded to both, and that my mailserver is giving them time outs when they try to trace it. But I receive my trade confirmations from them by e-mail daily with no problems. Also, I opened another account with them recently, and their representative contacted me by e-mail, and I received the e-mail without delay. My question is: Is it possible, that I can't receive e-mail from their customer service and tech support, but can receive my daily confirmations??? It seems strange to me... Thanks.