Tech Support: Who Ya Gonna Call? (Assumiing Winston's booked up) http://www.youtube.com/watch?v=cyRqR56aCKc http://www.youtube.com/watch?v=82LCKBdjywQ If you purchased directly from Dell, your laptop has 90 days Premium Phone Support + 1 Year In-Home Service after Remote Diagnosis package. more information: http://content.dell.com/us/en/home/d/help-me-choose/hmc-total-support-package-inspiron.aspx?ref=CFG Another option for Tech Support, is Online Support Teams. They have the same capabilities as dell Phone Support, but through social media outlets. ⢠Dell Community Forums â New to the Community: http://dell.to/GY65Xz ⢠You can contact the Dell Cares Team on Twitter (@DellCares): http://bit.ly/Hhh2SQ ⢠If you donât have a Twitter account, you can also go to Dellâs Facebook Support Form: http://bit.ly/HlJ9LZ A Facebook account is not required to use this form. You will be asked to provide your Name, service tag, email address and a brief description of the issue.