Hi guys can someone help with this, my developer is having the following problems. Basically we are building a simple stop application for max loss per day and max loss per position using the API to fire orders when a certain parameter is hit. "The problem is the API gets disconnected intermittently" Example - 1) Detect if network / broker disconnected. Then reconnect again. 2) Sometimes freezing / no quotes. Any advice or guidance for this Sterling application would be appreciated, apparently sterling API support is very slow!
This might be because you are using a demo environment or have to do with your connection. I suggest you or your developer CALL Sterling or your broker. There is no way anyone in this forum can view data to diagnose the problem. I have clients using the Sterling API as far away as Russia that connect without a problem every day.
spamula, I can try to help if you message me separately. I largely build my trading platform on the Tradier API but will try if its quick
The core issue is reliability - we do not get events (when market is closed) or if there is a genuine error. So, it is difficult to figure out the cause. I have a few questions regarding the Sterling ActiveX API - 1) An "Automation Error" or "ActiveX error" is observed if SterlingPro is not running - can I use this error handling to detect whether SterlingPro is running ? 2) No events (except Shutdown when closing SterlingPro) are received when SterlingPro is ON, but the Market is Inactive (trading closed) 3) No return codes, or error message / events when sending orders or deleting orders - There is no way to find the cause why it failed. When market is inactive the same behaviour is noticed) 4) Is there a way to find if a exchange or market is active ? Trading is allowed ? 5) When I register quote during inactive hours, no callback events are received. So techically there is no way to figure out why it failed. This is the setup I use : Windows 10 / 64-bit, Sterling Pro (installed with administrator privileges) Visual Basic 6.0 (Visual Studio 6.0 Enterprise Edition with admin privileges) The VB6 examples and my application are run with admin priviledges.
I truly do not understand why you do not email or call Sterling support during trading hours to get help. I would email your questions then follow up with a call.
No reply from there support today anyway this is the latest. if anyone can help: Current problems we are having: 1) Automatically receive events of position (and order updates) when user adds / closes positions from SterlingPro - (right now due to event notifications being skipped, I check every 10 seconds). We are testing on a demo sterling account. 2) Reliably close orders - if there is a failure or partial fill, I need to get the error code and retry again Due to events dropping, the reliability is affected. anyone anyone!!! x