Sporadic Connectivity @ eSignal

Discussion in 'Trading Software' started by JayF_eSignal, Jun 13, 2006.

  1. JayF_eSignal

    JayF_eSignal eSignal

    I'll report these continued issues to our NetOps. More to follow.
     
    #11     Jun 13, 2006
  2. just came up at 10:00 CT - but charts not working

    how hard is it to keep Esignal running during a volatile expiration week!? don't need it working perfectly when market is stagnant - need it now!
     
    #12     Jun 13, 2006
  3. After doing this, the Data Manager goes green as usual, but the charts all stay stuck on 'Trying' in the data window.
     
    #13     Jun 13, 2006
  4. my data is red and says no feed, still not working
     
    #14     Jun 13, 2006
  5. ya i got the green too, worthless as the charts cant pull any data
     
    #15     Jun 13, 2006
  6. Correction. The Data Manager goes green but no charts. Close, wait and reopen Esignal. Data Manager now is staying red. Still no connectivity
     
    #16     Jun 13, 2006
  7. JayF_eSignal

    JayF_eSignal eSignal

    Thanks all for the reports. This started by a power outage in one of our server farms, and the backup power generators did not kick-in. We subsequently switched all connectivity to our secondary location, however this process is taking longer than expected.

    Please stay tuned for further information about this issue.
     
    #17     Jun 13, 2006
  8. opm8

    opm8

    Is your company run by monkeys? Why does a power failure knock out your servers several times a year?
     
    #18     Jun 13, 2006
  9. mine is red, then after 10 minutes goes green and then charts say trying, thats it....i am on 25 reboots
     
    #19     Jun 13, 2006
  10. Me too. Had realtime feed buit missed data. So tried to download the missing data. Didn't work.
    So i closed Esignal as suggested by Esignal and reopened it.

    Result: Nothing works anymore. I have nothing left now, no realtime feed, no possibility to download data, no connection to customer support either.

    I will look for a second data supplier, i miss today more profits than a yearly subscription to Esignal.
     
    #20     Jun 13, 2006