Someone traded 2500 shares of INFX stock with my account and I was told by the IB customer service rep that I owned the trades/shares basically. I asked him to look at the IP address and my account history so he could see that I only trade e-minis... I asked what to do with the shares and he said they could not provide "advice" on what to do with them. I asked if I will get my money back and they don't know, but he definitely left many open doors to get out of it. My PC is VERY secure with hardware firewall; I tried all the scans out there to check for vulnerabilities and none where found... What should I do? No success yet
Please contact the HK desk now and ask to speak to me. http://www.interactivebrokers.com/en/general/contact/contact.php?ib_entity=llc
I had one where I got a email notification from IB that they were going to open a new account in my name. The only thing was I hadn't applied to open any accounts recently. I fired off a couple of emails on a Friday and they nailed it on Monday. The only worry was that it happened at all...
Thank you everyone for your help, support, info, concern, etc... Here's the latest info: Though I received an email from IB stating that the trades came from my IP address (which is impossible since NO ONE EVER has or had access to my PC). I just finished talking to someone at IB and I was told they were going to reverse the positions/trades as if they never happened and that I will see the results on Monday... I am thankful they are going to reverse the trades; however, the reps seemed to be angry, short, annoyed, etc. when I asked what had happened or why that happened... Fact is, I am VERY concerned and fearfull that this may happen again. We shall see by Monday... I will post an update. Thank you Steve_IB for being so helpful, POLITE, and REALLY concerned about my situation. My best to everyone. Jorge
There are two similar threads. I thought they had deleted posts at first when I saw that last week and was upset. LOL http://www.elitetrader.com/vb/showthread.php?s=&threadid=77698