It all started from Saturday morning e-mail confirming my wire request. But I didn't make any wiring plans! Monday morning I had a confirmation of most of my money is ready to be sent somewhere. Next IB told me the e-mail address had been changed as I asked. But I didn't!!! Someone hacked into my account with my password, tried to send money to brand new joint Ameritrade account opened on my name (!) and someone else I do not know. SS#, address, full name - all proper. On the phone IB person was not surprised a bit. I do not want the wire - fine, we'll cancell it. you didn't initiate it? OK, you didn't. Want to get back your old e-mail? Log into the account and change it back. Hello!!! Someone is stealing my identity along with my money from you!!! Nobody cares. Never thought it can happened to me, but definately expect more support from the institution I 've been loyal for years.