I got a conflict with AMP. And they don't understand my problem. I'd like you to tell me if you understand the issue. I got the transactional X_Trader Standard subscription. It's charged 0.5 per side therefore 1$ RT with a Min of 50$ Monthly. For exemple... last month (Sep16) I've done 58RT. Which is 58$ generated for the payment of the platform. I am here, 8$ above the minimum (50$) monthly requirements. However I've been debited 21$ for Monthly Min Sep16. HERE IS THE F*CKING ISSUE. I am not against the $50 per month Minimum. I am against generating 58$ and being charged 21$ in addition. Being charged 21$ for Min Monthly Requirement... Is like having made only 29RT or 29$ for the month. Which is not the case (I've done 58RT or 58$ payment). Or it's like being charged 0.25 per side therefore 0.5$ RT, Which is not the case ... It's 1$ RT as put on my statements. What's wrong ? There is an incoherence somewhere. No one use X_Trader with AMP that could explain this to me ? What makes me crazy is the fact that "they don't get it".
i'm also having an issue with a futures broker, got billed 100+ for something i didn't do idk if they're just incompetent or trying to hope you don't pay attention to your statement to milk more money
And this is where I would tell them to transfer my funds elsewhere. Unless they charge you for this, then ask for your funds to be sent to you.
Mistakes or Fraudulent Practices happen. But not being willing to correct once discovered... That's just something not tolerable. It drives me crazy.
I planned to move anyway but not that quickly. If we don't find an agreement I'll certainly have to move.
Per your PM, here is the confusion in the calc. you traded 58 total contracts in Sept 2016. not 58 round turns 58 total contracts X $0.50 = $29.00 total X_Trader Fees charged Thus the difference was charged to meet the $50 monthly min: $21.00 Please let us know if this clears the confustion.
We just provided you the Total Monthly Volume Report for your account. It shows 58 contracts traded for the entire month of Sept. 2016. We are here to help, so if you would like us to review your statement with you, please contact our 24 hour help desk: https://www.ampfutures.com/contact-us/
Ok ok. My mistake... I am sorry. I did not see there was kind of a duplication. Between "Trades Confirmations" and "Purchase and Sale". Without making the difference I've counted twice the volume ... So I've made only twice RT -> 29RT for September. Which is coherent with the pricing, debit & Co. It's all good.
all is well that ends well. But let us all remember, this is "Wall Street," not mainstreet. Therefore our obligation to ourselves remains; Be yea relentlessly "on guard!"