ok, there's a lot of bashing about IB's customer service, or lack thereof, but no one offers a solution. I don't know if anyone has proposed this, but what if they offer a "premium" level of support? You qualify by buying the support plan for $x per month, or spending $y dollars in commissions, or carry a minimum balance of $z. I know someone's gonna complain that the little guy will be left out, but frankly, IB doesn't cater to the little guy and even if they did, someone who has a $11k account and spends $25 per year on commissions isn't paying their fair share to deserve high-qualify support anyway. If you need top-quality support, you pay for it. If you don't-- and some people here get by fine with their current support -- then you don't pay for it. IB won't need to raise their commissions. Everyone's happy no?