Bizarro world. Wait for your statement to show those trades, and then ask for the trade desk manager to discuss it.
Okay, I need help with translation. You stated that you placed both buy and sell orders above the current price, but the price magically jumped and traded above your orders. So was your order filled? If not, why did you have to "liquidate" your position at a loss?
These are two different things. 1st thing is limit and stop orders not filled. 2nd thing is 200$ “slippage” with market orders
It's even weirder. Regardless of what happened, he had a buy stop above his entry, which would scale in with another contract, and a sell above the buy which would have sold one contract at a profit, if he scaled into two. The "liquidate" button should have settled it all at profit.
This does beg the question...When you put the buy stop above your entry, were you planning on scaling in?
Also you can see on first 2 screens, Before my liquidation (1 Sell market order), The last transaction is 4 buy contracts, Which is the same last transaction after. Whereas the last transaction on the 2nd screenshot should have been my liquidation.
Sorry for the confusion. But I was flat when my limits didn’t execute. These are two different snapshots. 1st two screenshots I was long +1 @ 1713.4, Had to liquidate to get out because limits were not filled. That’s when I experienced 200$ slippage while the market traded (After & Before liquidation) at 1714 (Showing last transaction being +4 buy order at this price) 3rd, 4th and 5th screenshots, I was flat trying to buy a breakout with a buy stop order and take profit with a sell limit order. Market went through both and nothing happened (No fill, Execution).
Are you sure your buy stop was not a buy stop limit order? If there is a gap, they can blow through limit orders. In any case, call AMP after you get your statement.
I had a similar experience with ES back in 2008. I placed a sell limit order at xxx just above the resistance level. What happened next was it shot up (typical stop running) but I never got filled. Well, thank god I never got filled because it went straight up to the moon.