I've been fuming at Scottrade the last week, so have been shopping. I did a quick comparison calculation. The past month I did roughly 54000 shares and 740 options contracts. Total commissions at Scottrade = over $1800 what commissons at IB would have been = $750 what a rip (should have posted in Broker discussion, mod please delete other copy. Thanks)
I think he just means he's upset that he has paid more than he should have, that's all. But, yeah, you're right that he probably shouldn't be fuming at Scottrade.
they screwed me on some option executions this week. ie 10 cents on 10 contracts = $100... and it's not the first time.