The thing is that we have many threads here on ET where people suffered losses due to outages or poor execution. They have no voice, but this guy does. So maybe you need to be a little over-dramatic for media to notice.
Robinhood has ignored all the cries, many years ago I wrote about one of the Approved Brokers charging "Rock Bottom Option Prices" that costed me $1.00 on over a big block of cheap Calls. The Broker gave me $300 and asked me to leave because "Our platform is not capable of handling Active Traders" while advertising their for active traders. The shock was to see their reemergence again as a solid choice for aggressive traders. The block I had went from $.1 where I bought to $1.5 back down to $.3 and the broker still could not get it right. Cheap brokers have lots of legal language your signing away to get free or .$20 per option trades. You get what you pay for!