Shortly after IB released TWS v. 903 I reported a bug by filling out a ticket that contained all the information needed for replication. Two days later I was unnecessarily asked for step-by-step instructions. The rep had not tried to duplicate it at all. I sent highly detailed steps. The rep then wrote back that I had to call, with only a general statement that he was unable to duplicate. When I called, someone else was able to immediately duplicate the issue with far less information than I had been previously sending and it was finally officially acknowledged as a bug. A day later I get a ticket reply that it was actually not a bug but a change in functionality that the programmer made, in what was then the latest release of TWS, that he not only did not document in the notes but also did not inform anyone else about! With no delays on my part this whole process took 11 days. Up comes v. 904. It has a different bug. This time I tried to save time by calling in. The rep first said I had to fill out a ticket. When I explained that the last time I did that I was asked to call in he reluctantly agreed to try to replicate it on the spot. As I was walking him through the few simple steps I heard a lot of typing. Then when I asked what he saw on his screen he couldn't answer. Apparently he wasn't trying to duplicate it at all. I thanked him for his efforts and told him I would fill out a ticket. Six days later someone finally reads it and asks for, that's right, step-by-step instructions--again without making any attempt whatsoever to duplicate the problem. In addition, he wanted an error-report log, something else that is completely unnecessary in this case. Anyway, I sent both. And this is now the seventh day without anyone even attempting to replicate this bug. Both bugs could have been duplicated in seconds by anyone reading the initial tickets as both were straightforward, simple and clearly described. There needs to be an expedited system for reporting bugs. And the guy who posted awhile back on this board that TWS bugs would be fixed as an IB priority needs to reconsider those words.