on what universe do you live? I mean seriously? LOL there is no obligation of "advice" for giving you simple instructions on a manual trade you are clearly not there LOL
What's up with your assertion you own a broker? I tried to show some sympathy and I still do believe brokers can't sign away every responsibility, especially when they hand out false information. But you don't make it easy to show sympathy with you.
Listen, I agree that customer is overall responsible, BUT if a licensed customer service rep told him (on tape recording as required by regulators) that a normal stop order works just fine then I am absolutely sure most judges would show sympathies to the client to some degree. It really depends on the absolute details of the recorded conversation, every word counts, and nobody here can know for sure without knowing such details. So, I would be a little careful with your blanket statements and quick on the fly judgment.
Ha, those fucking morons tell you anything to pull money out of your pocket. I strongly believe you should rest this and move on. While I still believe there is a slight possibility that the broker carries some of the fault (though you definitely carry most) you will with absolute certainty enter a suit with a level of risk that should disqualify you from ever trading in the first place. Chalk up the loss and move on. It's in your best interest even if your broker carries part fault.
He asked for advice on the stop order, not technical support but a licensed client rep. Then he mentioned small claims court not a full scale law suit. He does not seem all that smart but you are apparently trying very hard to come across as even dumber.
he is not obligated to give accurate advice for operating a trading order UI, and that's the core of it
1) You believe Lasner, so what else is there to say... 2) That is the definition of tech-support. It's not advice. Who is more likely to get it wrong? Lasner (full stop dipshit) or a guy who deals with r****** like this every day? IB forces arbitration. They will bring the tape to the hearing. Lasner loses. Plus, they will put him on closing only and let him twist in the wind until he wires out. https://www.interactivebrokers.com/en/software/am/am/manageaccount/futuresarbitrationagreement.htm And yeah, everyone signs the AA.