On Friday, 12/13/02 I had problems with stop orders not getting sent to the globex for some time after price had hit my price level. For instance I had an order in to buy at 901.25 ES and after price hit the stop the order indicator didn't turn green for 1 minute and then finally it was sent and I was filled immediately. My thought was that there was a problem on IB's server side that was not picking up on the price level getting hit. Luckily, the slippage on that trade was minimal. It looks like it got sent when price was on the way back down and hit 901.25 for the second time... I got filled at 901.50. This happened two more times, so I decided it would be better to stop trading for the day. When I spoke to IB customer serice they told me that I did not know the difference between stop markets and stop limits and told me that my fill prices were great fills. I tried to tell them that they could have easily been horrible fills and that the fills were not my concern. The first representative obviously had enough of my ignorance and disconnected himself (I was using chat). The second one gave me a hard time for a while until I was able to convince him that it was a problem and he pledged to do something about it. Saying he was sending the problem to the programmers to see if they can fix it. I asked him to send me an email to let me know when the issue has been solved. I haven't received anything yet. I don't really care if I do, as long as the problem gets fixed. Anyway, the point of this point is twofold. Firstly, I was wondering if anyone else has been experiencing or have experienced this problem. Secondly, I'm posting this to publicly make IB and other members aware of this problem and to hold IB accountable to trying to fix it. This is not, in any way, a slander of IB's service or brokerage but rather a first hand account of my recent experience. All in all, I really really love IB... before this I had experienced zero problems. Frankly, I could care less if their customer service is poor or great because the way I see it... I don't want to have to spend a lot of time talking to them. If I did, then there would be a problem that would have me questioning their reliability. Ok, that's enough. Comments. Questions.