Problem with Heikan-Ashi Candles in TWS...

Discussion in 'Interactive Brokers' started by zghorner, Jul 27, 2021.

  1. zghorner

    zghorner

    When I first startup TWS the candles look as they should...then a few seconds later it is almost like they glitch out like the picture below and stay that way. It does this on every ticker.

    suggestions?

    upload_2021-7-27_12-23-8.png
     
  2. Nobert

    Nobert

    I had this on TWS FX Sim, would remove them manualy, yet it would come back. Only a single candle tho per 10 yrs/monthly.
     
  3. zghorner

    zghorner

    Contacted customer service and they got it figured out.
    For future reference:
    - Click TWS Icon so login screen pops ups.
    - Click "More Options" towards bottom.
    - Click "Version" drop box and select "Beta".
    - Log on, problem solved.
    - Try switching back to normal version from beta every week until it is fixed there as well.