as of today, I haven't received any assurance from Etrade about my lost money. Now, I don't even get to talk to the Etrade person who has been assigned to me, I always get his voicemail and all my messages seem to go to a blackhole. I have filed a police report long time ago, but haven't heard anything. I think its about time we get our collective cases/stories out there in the public.
It seems more than coincidental that the numerous cases of fraud described here, occurred shortly after the phishing attempt. My guess is that the fellows who were robbed, did in in fact respond to a fraudulent e-mail.
further ask them to pay 50-100K in "punitive damages" for failure to notify your promptly via email of this withdrawal... and for failure to protect you assets on deposit in their bank, etc. etc. Haven't given it much thought but there must be some leverage you could wield by showing that this conduct and their response thereto warrants punitive/exemplary damages. I would need to know more about the agreement you signed, and the way funds are withdrawn from your account. i.e. do you have check writing privileges whereby they may have paid out on a forged drawer endorsement. Another example of leverage that might bring their attorneys to the bargaining table, and yet you are making it (the threat) in good faith, would be: threaten a class action suit for their policy that will allow third parties to hack into your funds. what State are you in 'tradingbug'? Ice p.s. ElectricSavant... does the UCC govern any portion of this issue?
Need to read this link on Etrade history imo: http://www.computerworld.com/managementtopics/ebusiness/story/0,10801,51696,00.html
Has anyone try to call Etrade Customer service? You could be on hold for hours. I'm surprised they haven't send their customer service to India yet. Their customer service reps are very rude. They have no idea what they are talking about and always assume their customer is an idiot. Their commissions are high, execution is terrible. If you want to take your money out, it could take several weeks if you can get a hold of their customer service. Etrade (ET) chart is triple top on weekly charts, this is a great stock to short soon.
bruced, You echoed my sentiments about the terrible Etrade customer service. Unfortunately I am living it now, as I have to deal with them everyday to sort out my account fraud issue. Your last comment "If you want to take your money out, it could take several weeks if you can get a hold of their customer service." seems so ironic. Whereas if someone else wants to take your money out, its so easy ;-)