Just venting... I needed a replacement IB secure token. Pursuant to their instructions, I sent it via overnight delivery. It was delivered on Tuesday. I called today (Friday) to find out why I hadn't received a new token yet. They told me that they haven't checked in the tokens received this week yet. What's the point of overnight delivery if the package is going to sit on a desk for 3 days. Another example of poor customer service at IB. At least I haven't had any issue getting a temp ID.