just tell your CC that those charges are unauthorized. they will solve this pretty quickly. meanwhile-contact and file complaint- http://welcome.bbb.org/ http://www.consumeraffairs.com/ http://www.ftc.gov/
I was just going to say something like this. I remember using this service and realizing how bad it was back in 97-98. Try qcharts or esignal or tradestation. It'll be a step up. Not trying to be a smart ass. Just thought you had enough responses on how to reverse the charges.
They don't answer customer support emails, web forms or telephones. The president of the company is: Evan Rullman 1-800-767-3771 X9285