OXPS xTend question / rant / concern

Discussion in 'Retail Brokers' started by rickf, Sep 19, 2008.

  1. rickf


    Anyone else have their OXPS Java-based xTend client go to hell yesterday after 3:15's major market move? I restarted it several times after waiting a few moments, but no data appeared. The same situation was both on Mac and Windows versions of xTend.

    I can understand periodic hiccups with data during peak periods of HUGE volatility -- a lot of brokers have that now and then, or so it appears by reading threads here over the years.....but it seems to me that OXPS continues to have data problems, and that their Mac xTend client is a joke. (xTend's 'normal' performance speed on the Mac is akin to watching a line printer versus a laser printer -- it normally works at 'laser printer' speeds on Windows.) All I've been told unofficially is that the Mac version has some 'issues' but this is going on 10 months now.

    This is not the first time I've reported such problems with xTend (or had problems with their streaming data) nor is this a problem limited to the Mac xTend client -- which I already was told has some "issues" with it. Frankly I think the Mac client is a huge boondoggle, and the only thing I use it for is as a live watchlist function.

    Once again, despite the clean web-based trading environment and outstanding cusomer service and educational stuff at OXPS, I have been let down by poor data issues and as a result, missed several profitable trading opportunities. Sadly, now that I am in a position to begin trading much more actively, I am forced to look at other brokers because I cannot rely on OXPS systems to be available, trustworthy, and reliable during peak moments of market activity.

    I quit daytrading at OXPS in January because of problems like this, and have only used them for longer-term stock and option positions since, and have been doing futures elsewhere since that time, too.

    For all their outstanding qualities outside of data and trading, I am forced to admit that I am very disappointed with OXPS and am finding it hard to recommend them to folks as enthusiastically as I once did. I was really quite happy with them and rather impressed with their service for the first year, too. :(

    FWIW, I'm thinking TOS for my stock/options trading now....their Java client works brilliantly on my Mac while xTend feels creaky and is buggy.