Actually I didn't remember trying chat until I read your post. I'm not in dire need, but if you are ... call the direct Chicago number: 312-676-8801 When I tried it earlier - I got through and was #20 in the queue - I moved to 19 after a few minutes, but didn't feel like waiting around. And as I said my need isn't dire (thankfully). I'm not entirely sure they can place orders at all though because they cancelled all open orders. Not sure why they'd do that unless they're unable to place trades on their end.
tried it like 10 times same issue.. comes busy. the closest i came to human interaction was when they said i was 13th in que right b4 hanging up on me.