Still having freezing problems today. A serious lag in the data and placement of orders as well. I called them and was told there are exchange issues, not OEC issues. I have another broker and haven't seen any data problems there. Anybody else having data problems today so I can verify if OEC is telling me the truth?
lots of connectivity problems on prices, dom, quotes freezing... as i write the platform just went into disconnect / reconnect mode..... no warning nothing...... *issed off to say the least JR
I've had a lot of disconnect problems this morning too. I told them I will not place any more trades until they have this fixed. They are to check things out and call me back. In the mean time I'm surfing the net looking for a new broker. The thing that pisses me off if they said they are having exchange problems but they didn't post it in their chat. He said they will post in chat once they get the exchange feed fixed. He said they aren't sure what is going on. Well isn't that great, I am risking my money while they don't tell anyone there is a problem (a huge one at that) that they are trying to fix.
They're full of shit if they're telling you it's an exchange issue. My other broker feed is flawless today. opm8
No, i can't log onto their live server either plus there support team (normally very good) seem to have gone MIA.... i've stopped trading for the day.... *ucking fiasco
I have been with OEC for 9 months now and my frustration level has reached a new high. I have lost connection at least 5 times this morning and I heard same thing initially that they thought it was an exchange issue. It is not. My eSignal hums along just fine. Things have been solid now for about 10 min. which is about the longest I have had no issues this morning. There is no doubt they will start losing business (or have already) until they figure out what they are doing, get all their customers to have rock solid stable connections with no lags in data, and build redundancy into their systems so when they do have problems, customers don't see it! Doh!!!!!!!