I've been a loyal customer and supporter of IB over the past few years but I'm finding myself disenchanted with them lately and I will be moving some of my business over to other brokers (some will remain with IB). My specific issues which I have seen many postings about both here and on their own bulletin board are: - Data freezes in TWS. This issue appeared in TWS 865 and as of 868 does not appear to be resolved. The fact that reverting to 864 or earlier builds of TWS solves the problem is for all intents and purposes proof that this is a bug introduced in 865 and has not yet been resolved (and is not a server issue but a bug in the reconnection logic in TWS). I have not seen IB address this issue at all, let alone state they want to fix it. This is a <b><i><font color="red">HUGE</font></b></i> issue for anyone running an automated trading system, and is also a big deal for non-ATS users. IB you <u>NEED</u> to make this a priority and fix it. If you need to use a tool like Windiff and compare source files before and after verson 864 I suggest you get cracking. - NYBOT softs on ICE. IB first said they would implement this by the end of Feb 2007. Then they changed their minds and said they won't implement it. No reason has been given. Since IB already offers ICE contracts for energy futures I cannot see why they can't get this done unless they don't want to. If so why? IB has not been forthcoming and if there was a good reason for it I'd be disappointed but at least satisfied they addressed my concerns. But the lack of information is disturbing to say the least and I will be opening an account with another broker to get this access in the near future. IB you've always taken hits on the lack of customer service but as a low cost broker people seem to expect the responses of a full cost broker. However this seems to have gone downhill as well. Cynics would say it's because of the upcoming IPO ... I won't venture a guess but I don't see how it will help the IPO to piss off so many of your customers, and to get a reputation for having major major connectivity issues and not fixing them. SSB P.S. I should also add I'm disturbed (although it's not a new thing) that I cannot find answers on your own bulletin board, but I get answers here on ET from IB staff. It's admirable that you are so quick to respond here -- but you should also at the very least make sure and respond on your own board, even if you just post a link to this board.