There was a big push up at approx 7:40 CST on the Euro this morning. Same thing happened, slight delay/freeze. I put in my short market order as the push was occuring and was filled at 3733 despite the freeze. I logged off and back on and I was back in business. Not exactly sure how far off my fill was from when I hit the sell button since I wasn't watching the quotes but there was a small delay in the execution.
Using FxTrade on a Mac. It's been crap today with the volatility. Numerous delays in execution and very sluggish when it comes to entering lot sizes.
when are people going to learn, bucket shops trade against you always go with an ECN. Ask MB trading clients if they had issues this morning and they will say no. I trade with mb trading and they always are reliable when it comes to their servers.
Here's a transcript posted at another forum by a frustrared Oanda customer: Chat start time Sep 26, 2011 1:57:21 AM EST Chat end time Sep 26, 2011 2:27:30 AM EST Duration (actual chatting time) 00:30:08 Operator OANDA Chat Transcript info: Please wait for an agent to respond. info: Thanks for your patience. All agents are currently assisting other customers. An agent will be with you shortly. info: Thanks for your patience. All agents are currently assisting other customers. An agent will be with you shortly. info: Thanks for your patience. All agents are currently assisting other customers. An agent will be with you shortly. info: You are now chatting with 'OANDA' OANDA: Thank you for choosing OANDA. How may I help you? haggai: I have problems with the trading platform. haggai: since Friday I cant trade, get exceptions haggai: What number can I call to trade? I have opened trades !!! OANDA: could you please describe the problems please? OANDA: otherwise I cant help you haggai: everything is as usual, but when I try to trade, I get a pop up message stating "API DISCONNECTION EXCEPTION" and after that the system freez and Nothing can be done no more !!!!!! haggai: Can you get me a deeling desk that I can call !!!!!!!!!!!!! haggai: This problem is since Friday OANDA: can I have your user name please? haggai: ####### OANDA: I will write an email to our API team OANDA: on your behalf haggai: I am not using your f*****g API haggai: This happens on the standatd platform !!! haggai: can you get me a phone nu. to call - I need to trade. I can't wait another day !!!!!!! OANDA: +6227 3808 haggai: This is serius money I am managing OANDA: +65 6227 3808 haggai: is this the trading desk ??? haggai: hello ??? OANDA: one moment please OANDA: our API team is not in the office now OANDA: they are base in toronto haggai: I don't need them !!!!! haggai: I need the trading desk ! OANDA: I could not disclose our trading desk's information to you haggai: make them call me ! I am a customer!!! OANDA: I'm afraid I could not help you haggai: DO YOU UNDERSTAND I HAVE OPEN POSITIONS ??????????????????? OANDA: yes, I understand, I am just a customer service staff, and I do not have the clearance to give you that information haggai: Then get me your supervisor!!!! OANDA: but my supervisor is not at the office now haggai: Then call him/her OANDA: I will ask her to call you when she gets back haggai: not good enough !!! make it happend now! OANDA: once again, I could not make that happen OANDA: unless she comes back