And the Obamacare websites are in Day 3 of not being able to handle even a tiny fraction of the traffic that a typical bank portal handles each day. FAIL!
Give him another minute or two. I hear his keyboard got clogged up with some of that residual Orlando beach sand.
People Are Calling This Obamacare Insurance Exchange in Tears By Karen Weise, October 03, 2013 "For Xeroxâs (XRX) Kevin Walsh, â10/1,â as he calls this past Tuesday, was years in the making. Walsh is the managing director of a division of Xerox thatâs working with states on the insurance exchanges created by the Affordable Care Act, and Oct. 1 was the day all of them went live. I checked in with him to see how the first few days of the exchange went in Nevada, where the company both runs the technology that underpins the website and operates the call centers that field queries from the public. "When the exchange openedâ17 minutes later than the 8 a.m. scheduled start timeâthe website and call centers were flooded with inquiries. Walsh said that in the first few hoursâit was just raw emotion calling in.â People eager for insurance, at times in tears, wanted to get coverage that they didnât have before. âThey were calling up saying, âCan I get my coverage today so I can see my doctor this afternoon?ââ he says. âThat is in one sense moving but also frustrating because, sure, you can sign upâbut the coverage canât be effective until Jan. 1.â "Walsh says his team has been working around the clock, so much so that on Wednesday he sent one of his development managers home to take a nap. âHe didnât want to quit, but his brain wasnât working anymore,â Walsh says. "On the first day, the Nevada site did have some glitches from the high traffic, but the exchange generally has been running well. After the first week is over, Walsh expects to go into âenhancement mode,â when Xerox will start learning as much as it can about customer demands: tracking who calls during which hours, as well as what info they most frequently want when they call. That will allow Nevada to tweak its services, from staffing levels to the call centerâs voice prompts. "Over time, the insurance exchanges will become more of a normal part of life; conversely, life for people working on the exchanges will return to normal. With the 10/1 crush past, Walsh finally made it back home to Florida from Nevada, where he was working on the rollout. He says he âmight try to get a day off here or there over the next couple of weeks.â More>>
See denner just like I said. Ricter just needed some time to clean the Orlando beach sand out of his key board.
It figures that the ACS (Affiliated Computer Services) division of Xerox would be involved with this fiasco. This contact center outsourcing group of 70,000 people or so is one of the largest but least competent operators in the industry. They are known for their low pay and barely educated operators. Having tried to help them years ago with IT improvments as a IT contractor... I can tell you they are utterly hopeless in technology architecture, design and maintenance (IMHO). This totally explains why the Obamacare exchange rollout has been such a disaster with none of the websites staying up and the phone lines clogged due to inadequate capacity planning. If the federal government really wanted Obamacare to succeed they would have selected a different U.S. based outsource contact center partner. There are plenty of good large outsource contact center companies in the U.S. with lots of healthcare experience - but I guess the federal government picked the low cost bidder instead and got Xerox (ACS).
I'd be curious to see how much if any Xerox contributed to democraps or Obama recently. ------------------------------------------------------------------------------------------------------- Obama Official: We'll Let You Know In a 'Few Weeks' How Many People Signed Up For Obamacare Read more: http://newsbusters.org/blogs/mark-f...w-weeks-how-many-people-signed-#ixzz2gmjzht2g IOW, not too many so far.
I appreciate and accept your IT expertise. But this troubled launch is going to be irrelevant to Obamacare, long-term. The glitches will be fixed, and the demand for it is clearly there.