I did before posting here . . . and later . . . someone finally figured out they needed to click a switch - see attached
It is called a session template and almost every charting software out there has this setting. The default template usually works fine unless you are using some obscure data feed or you imported it improperly. And yes, the internet is a series of tubes. http://www.youtube.com/watch?v=f99PcP0aFNE