a similar problem with Amp - emails and something I experienced as a new client with an fx broker, thing is, those guys don't work with emails - PHONE - it's free I got an email back from Mirus Support last Sunday night, my charts weren't updating and it was politely pointed out to me I should 'connect' first, but the sales and cs people are best phoned haven't dealt with an fcm yet but told they're quite remote off the NT forum: http://www.ninjatrader-support.com/vb/index.php http://www.ninjatrader-support.com/HelpGuideV6/helpguide.html?PerformanceTips1