As mentioned before they need to talk over the phone NON STOP to make $15/hr In reality, they don't. So they are making ONLY 25 cents/minute if they talk. Rest of the time they are not getting paid.
At most contact centers, the calls do come in non-stop. Usually there is a large queue of calls spread across the agent population. This is why when you dial a contact center, you are usually placed on hold for 5 to 20 minutes. Normally the only way that an agent stops receiving calls is to set their status to non-available. I expect that most of the home-based agents can easily get 60 minutes of call each hour (if they desire) and earn $15. I know that at most of the contact centers I work with all the agents are at 100% utilization.
This thread is a joke. $15/hr is hardly slavery LOL. So what if this woman only gets paid when she's on the phone - that's how it should be. What is she doing while not on the phone? Doing dishes? Eating bon-bons and watching Oprah? Why SHOULD she get paid for time not spent on the phone?
It's called doing work. Do you come from a future where the United Federation of Planets has already freed us from resource constraints and we live in a communist utopia?
Clearly things would be better if the government stepped in and made this illegal so that instead of hiring lazy bitches in Florida at 15$/hour, US companies will be forced to farm this work out to overseas call centers at a fraction of that rate....
Here's a surprisingly necessary reminder of what real slavery looks like: <img src=http://karandoni-racism.pbworks.com/f/1173269029/Slaves%2520in%2520chains.jpg>