I firmly believe in sharing my consumer experiences, good and bad. Caveat Emptor. This went to Ford, at their request, I might add. I have a Ford xxxxxxx with 68000 miles on it. The Dealer that sold it to me told me, because you no longer manufacture an "engine compartment wiring harness", your car's not worth anything". come on over, and get another one. I kept my mouth shut. But after of week of being jerked around by their parts department, having your 'customer care' dept do nothing for me (they wouldn't even get me a parts number), you can imagine how enamored I am with your brand. And I owned a 56 tbird, and a 66 Mustang GT a few years ago. Until you learn how to treat people, until you learn how business is conducted in small communities........I'll leave you with the words I told your phone rep......."now do you see why you can't sell a car?" This is probably the worst consumer experience I've had in my life. I'll be sure it gets around. It's only fair to the next person who considers dealing with Ford Motor.