MultiCharts with AMP System executing trades on its own?

Discussion in 'Retail Brokers' started by futurestraderNJ, Feb 12, 2018.

  1. That tonight crossed my mind and is terrifying, but someone breaching my computer just to execute trades and crush the account doesn't make sense to me
     
    #11     Feb 12, 2018
  2. Are you on the free version offered by AMP? I bought a full time license MC way back in 2004 for like $300.00. They were just starting out. I've personally never and any issues.
     
    #12     Feb 12, 2018
  3. Yes. It is the free version
     
    #13     Feb 12, 2018
  4. J.P.

    J.P.

    Who deleted these log files?
     
    #14     Feb 13, 2018
  5. That is the weird thing is that I had never touched the log files and don't even have the know how about how to access them. So I am not sure why they weren't there. It seems like there were log files yesterday though.
     
    #15     Feb 13, 2018
  6. Hello futurestraderNJ,

    We are sorry to hear about the losses you have incurred, but we are confident they were not caused by a platform malfunction.

    Our techs have studied the available logs from your PC and have not identified any issues or abnormalities in the operation of the platform. There is no evidence that the orders were “placed by themselves” or that some “not manual” activity took place.

    We cannot state what was happening, in your system/PC or other applications, at that particular moment and if it performed well or not, but we can guarantee that our application worked correctly.

    Thousands of users are actively trading in MultiCharts everyday and have been doing so for more than 11 years and as you can see, for yourself, none of them have reported anything similar.
     
    #16     Feb 13, 2018
  7. algofy

    algofy

    Hate to say it FT but I tend to believe the above, are you a new trader? It's much more likely you accidentally messed something up than some grand conspiracy against you by a well known broker and software provider.
     
    #17     Feb 13, 2018
  8. Big AAPL

    Big AAPL

    You know, I hate to say it, but it's not like you're using "bob's broker software". Something is amiss...either your story or you're PC's security.
     
    #18     Feb 13, 2018
  9. Absolutely 100% sure it was not me. On one day, I wasn't even at my monitor. And, I have been trading with many brokerages and platforms over a 15 year period with no similar issues.
     
    #19     Feb 13, 2018
    algofy likes this.