Good luck with that, competition cuts both ways... Good employees will just go elsewhere. The Tim Hortons I frequent is ran by ex convicts and they still have horrible turn over.
Most of the Tim Hortons in the Toronto downtown pathway appear to be run by extended oriental families - they don't ever seem to have any turnover. Same exact employees for the past 6 years.
That is not so. I know most of the staff by name at the two nearby pathway Tim Hortons at this point.