Really? Because this is the EliteTrader's description for this particular forum: "Interactive Brokers The place for discussing software and services from Interactive Brokers. This forum is also staffed with employees from IB to provide official information and support." Are you saying that, that is misinformation and what is posted here is not true?
You might try a different browser. I use Firefox but have Chrome or Edge just in case something isn't working. I have run into the occasional web site where some key field or button isn't displayed correctly (it's there but invisible). It's also possible that a field has an error and the message isn't displayed or not obvious so you can't proceed. I've also had issues because I use an ad blocker that's suppressing something important.