Login Failed, Soft Token = 0 after Auto-restart

Discussion in 'Interactive Brokers' started by tomas262, Oct 19, 2019.

  1. tomas262

    tomas262

    Hello,

    I am a TWS IB newbie. Using the latest offline version 978.1b sometimes it logs in correctly after restart and sometimes I get this error message:

    Login Failed - Soft token = 0 received instead of expected permanent for zdc1.ibllc.com:4000

    I am also running SierraChart that connects to TWS API (waits for a TWS restart to reconnect)

    There seems to be a pattern that the first auto-restart after a manual login works correctly but the next (second day) the issue above occurs...

    I also considered using ver < 974 + IBC but as IB recommends restarting on daily basis I prefer to use the above.

    Anybody familiar with this issue? What could be causing this?

    Thanks
     
  2. Did you ever find a solution for the error message? I'm getting a similar error message every day after the 24 hour auto restart fails for TWS:
    "login failed - soft token = 0 received instead of expected permanent for ndc1.ibllc.com:4001"
    I've opened a ticket with Interactive Brokers for technical assistance but as is typical, they haven't helped me at all.